These terms and conditions of sale govern the use of the website of BVBA Vaesen Dierenvoeder Centrale with company number 0829.925.961 and registered office at Emiel Vlieberghlaan 19, 3900 Pelt (hereinafter referred to as ‘the seller’). The terms and conditions of sale also apply whenever a reservation or order is placed via the webshop of Vaesen Dierenvoeder Centrale BVBA via www.vaesen.eu.
The website of BVBA Vaesen Dierenvoeder Centrale was created on behalf of and is managed by the seller. Users may view and print the information on the site free of charge for personal use, but not for commercial purposes.
Any person who places an order on the website (hereinafter referred to as ‘the customer’) confirms by placing the order that he or she is a natural person and has legal capacity.
Legally incapacitated persons must be represented by their legal representative who is also bound by these terms and conditions of sale and must complete the order form themselves or give the legal incapacitated person explicit permission to do so. The provisions of the following art. 11 regarding the processing of personal data remain fully applicable.
Placing the order entails a payment obligation.
Placing an order on the website is considered as express acceptance of these general terms and conditions of sale. Anyone who places an order declares to know and accept the general terms and conditions of the seller. The general terms and conditions are always available and can be consulted via the website.
The general terms and conditions that are on the website at that time apply to every order, to the exclusion of any older or newer provisions.
If any of these terms and conditions are not legally valid for any reason, the remaining terms and conditions will remain fully applicable.
Anything not expressly provided for in these terms and conditions of sale shall be governed by the provisions of Belgian law.
The language of the concluded agreements is Dutch. Customer service can always be contacted in case of ambiguity.
An order can only be placed via www.vaesen.eu.
Orders placed via the website are deemed to be placed for non-professional purposes. These general terms and conditions of sale apply only to consumers within the meaning of Book VI of the Code of Economic Law, as inserted by the Act of 21 December 2013 containing the insertion of Book VI “Market practices and consumer protection” into the Code of Economic Law and containing the insertion of the definitions specific to Book VI, and of the enforcement provisions specific to Book VI, into Books I and XV of the Code of Economic Law, (BS 30 December 2013; err., BS 20 January 2014, err., BS 18 March 2014, err., BS 24 March 2014). Traders who wish to place an order for professional purposes should, if necessary, inquire with customer service.
The seller undertakes to process orders placed on the site as long as stocks last and within the limits formulated in these conditions. The online order can only be processed if the customer has clearly identified himself in accordance with art. 9.
The seller reserves the right to refuse orders in the event of serious suspicion of abuse of rights or bad faith, serious suspicion of commercial purposes unacceptable to the seller or in the event of depletion of stock of a particular item.
An order is only final after acceptance of these general terms and conditions of sale, the prices and the description of the offer. If something in the offer or after ordering is not sufficiently clear, the customer can always contact customer service for additional information, or by e-mail to info@vaesen.eu or by telephone on 011 641 432. All questions will be answered as quickly as possible.
The prices are those listed on the website at the time of the order. All prices listed include 21% VAT, unless otherwise stated. The customer is responsible for the correctness of the VAT number provided.
Shipping costs are stated upon ordering before the order is finally placed. The order can then still be cancelled.
Payment must precede delivery and is made via payment options as offered when placing the order.
If payment is made by bank transfer, the order will only be executed after receipt of the deposited amount. In the meantime, the ordered article will be reserved for 10 days, within which period the bank transfer must have been made and the payment must have reached the seller, otherwise the order will be cancelled.
If payment is made via the webstore with a voucher whose amount exceeds the price to be paid, automatic refund is not possible. The customer can always contact customer service to obtain the difference in the form of a new voucher. When paying with a voucher in the physical store, a new voucher can be given for the difference.
The delivery of the ordered item will take place in Belgium either at the address specified by the customer, by collection at an agreed delivery point or office, or by collection at the physical store. Delivery in other countries will take place either at the address specified by the customer or at the selected delivery point or office. The selected delivery option will affect the delivery time.
The delivery period only starts after receipt of payment, even if payment is made by bank transfer. We strive for the shortest possible delivery period. The delivery period is at least 1 working day and at most 30 days after receipt of payment for delivery in Belgium and the Netherlands, and at least 2 working days and at most 30 days in other countries. All this if the goods are in stock. Delivery of goods that are not in stock may take longer.
The seller is not liable for any delay or failure to deliver due to the carrier.
In accordance with Articles VI 47-52 of the Code of Economic Law, the consumer has a period of 14 days to cancel the contract free of charge without giving any reason.
Any item ordered can be returned or exchanged for another item within fourteen calendar days. The item must be returned to the store in the original packaging together with the return form. The customer will be refunded or receive a credit note at their choice.
The customer can also return the item by post within fourteen calendar days. The item must then be packed in the original shipping box and sent together with the return form to the following return address: BVBA Vaesen Dierenvoeder Centrale, Emiel Vlieberghlaan 19, 3900 Pelt.
The model withdrawal form can be downloaded here.
The customer is responsible for all costs. The customer must bear the costs for returns from Belgium as well as for returns from abroad.
In any case, returns will only be accepted if the item is unsoiled, undamaged and unopened and in the original packaging.
There are no costs or compensation associated with returns, other than any shipping costs.
After processing the return, the customer will be refunded by the seller in the same manner in which the customer made the payment. If desired, the customer can also opt for a voucher. This allows a new order to be placed subject to what is determined under 3.
Any problem or defect relating to the delivery of an article, damage or qualitative deficiency must be reported in writing within seven days by registered letter to the address: BVBA Vaesen Dierenvoeder Centrale at Emiel Vlieberghlaan 19, 3900 Pelt or by message on the contact page of the webshop or by email to info@vaesen.eu.
In case of any reported problems, the customer must report this to customer service within seven days of receipt. A solution will then be sought together. If the delivery has to be returned to the seller, this will be done in the manner stated under 7.
The seller offers the guarantees provided for by law.
The seller is not liable for force majeure, accident, misuse or incorrect handling of an item by the customer.
An item with an accepted defect will be replaced or repaired free of charge. If the repair costs are disproportionate, the seller reserves the right to replace the item or exchange it for a similar item or to refund the purchase value of the item, without any increase.
The customer accepts electronic evidence.
The customer is solely responsible for the accuracy of all data he or she provides.
When placing an online order for the first time, the customer must follow the registration procedure. After this, the customer simply needs to log in again to place a new order or reservation.
The final confirmation of the order by the customer is considered as acceptance of the order at the stated price. The customer’s confirmation is considered as a signature and express acceptance of all transactions via the website.
The seller’s website is intended to provide the customer with general information about the seller’s products and activities. The seller has only an obligation of means with regard to access, the ordering process, delivery or other services.
The seller has the right to suspend or discontinue the site in whole or in part at any time for maintenance, updating or any other reason, even without prior notice.
The seller cannot be held liable for any inconvenience or damage caused by the use of the internet, by any breakdown of the system, the intrusion of outsiders or a virus, nor for any information placed or processed on the site by third parties or for any fact that can be regarded as force majeure.
The seller reserves the right to collect data from the customer for internal use only, both directly by collecting data provided by the customer when registering and/or ordering, and indirectly by e.g. the use of cookies, newsletter registration, requests or orders.
In accordance with the Law of 8 December 1992 on the Protection of Privacy, the customer has the right at all times to view, change and delete this data if he/she no longer wishes to receive information about the seller’s activities. For this, the customer can contact the seller’s customer service. The customer can change his data himself via his account profile.
All parts of the seller’s site are the exclusive property of the seller and are protected by copyright.
Users who have their own website and who wish to set up an automatic link between their own site and the seller’s homepage, even for purely personal use, must expressly request permission from the seller to do so.
This agreement is subject to the provisions of Belgian law. In the event of a dispute, only the seats of the Hasselt district and, where appropriate, the Antwerp Court of Appeal have jurisdiction.
